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Product description:
Too often in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit--creating a win-win situation. How To Resolve Conflict Effectively, Leader's Guide offers facilitators a ready-made, effective one-hour program that teaches participants the skills they need to successfully resolve conflict and create win-win situations. Specifically, participants will learn how to:
Get tension right out on the table
Figure out what's bothering the other person
Communicate the real, underlying concerns
This package includes 1 participate workbook
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