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Product Code: SB_Train_2006 |
RRP: $69.95 Now: $49.95 |
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Product description:
CONTENTS
TRAINING ACTIVITIES
1. Nifty Notes: Involving Learners with Graphic Organizers
Sharon Bowman
2. Nacirema, Inc.: A Case Study in Performance Management
Robert Preziosi
3. Giving Constructive Feedback: Role-Plays
Shirley Copeland
4. Improving Your Memory: Short Exercises
Marlene Caroselli
5. Earning Customer Capital: Learning to Increase Value
Through Excellent Quality and Service
Peter Garber
6. Do You Remember? The Interviewee’s Comments
Susan Otto
7. The Difficult Customer: A Role-Playing Exercise
Nancy Jackson
8. The Silence of the Dogs: An Instant Conflict Situation
Noam Ebner and Yael Efron
9. Interviewing Candidates: A Bias Awareness Exercise
Sandra Torres
10. Customer Service: An Exercise on Features Versus Benefits
Michelle Donovan
11. Potent Poetry: Expressing Yourself Creatively
Sonia Ribaux
12. Thinking Under Pressure: A Challenge Exercise
Karl Albrecht
13. Crisis in Sumeria: A Simulation on Resolving a Dispute
Ana Carcani
14. Mystery Theater: An Entertaining Way to Wrap Up
Your Training
Brian Remer
ASSESSMENT INSTRUMENTS
1. Are You Training Actively?
Mel Silberman
2. How Effectively Am I Managing My Career?
Deb Koen and Sharon Melville
3. Are You an HSP (HIghly Successful Person)?
Susan Ford Collins and Richard Israel
4. Did You Have a Successful First Meeting with Your Client?
Patrick Lockett
5. Does Your Electronic Sales Communication Get Through?
Dennis Collins and Donna Goldstein
HELPFUL HANDOUTS
1. Twenty-Six Employee Learning Opportunities That
Increase Performance and Motivation
Jeanne Baer
2. Five Steps to Create a Climate for Diversity
Tyrone Holmes
3. Tips for Communicating with Nexters: Or ...
Giv It 2 Me Str8, Fst, & Alwys 124
Diane Gayeski
4. Seven Ways to Get the Most from the Next
Training You Attend
Kevin Eikenberry
5. Six Tips for Moving Your Career Forward
Annabelle Reitman
6. A Potpourri from A to Z on Just About Any Topic
Harold Stolovitch and Erica Keep
7. Prioritizing Training Requests
Renee Stoll
8. Tips for Developing a Global Learning Focus
Catherine Mercer Bing
9. Nine Educator Approaches
Stephen Hobbs
10. Seven Tips for Maintaining Professionalism
Lenn Millbower
11. Ten Tips for Successful On-the-Job Training
Geri Lopker
PRACTICAL GUIDES
1. How to Empower E-Learners
Susan Boyd
2. How to Market Training—and Why You Should
Kathy Willis
3. How to Implement Strategic Time Management
Kammy Haynes
4. How to Approach Learners Developmentally
Leigh Mundhenk
5. How to Develop Employee Performance Scripts
Paul Lyons
6. How To Understand People When They Don’t Get It
Leslie Yerkes
7. How to Use Instant Messaging as a Learning Tool
Amy Neumann
8. How to Use a Learning Goal Worksheet to Support
Instructional Design
Randy Hollandsworth
9. How to Moderate Learner-Centered Online Discussions
Chih Hsiung Tu
10. How to Plan an Evaluation
Ingrid Guerra
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2006 - The ASTD Training & Performance Sourcebook